Service & Repair Information:
United States Customers Online Quote: Ricoh service and repair includes a complete inspection of all functions, repair and or replacement of all parts necessary to ensure your product meets factory specifications.
1) Please choose your model and fill out your personal information during the checkout process. Print the receipt and include a copy with your product when sent in for repair. The service order number provided at the end of submission will help us to locate your repair status on our site or by email\phone.
2) Package the product carefully using ample padding material to prevent damage in transit. Include a copy of your sales receipt to validate warranty or extended warranty. Do not include lithium batteries if they are unrelated to your issue. We suggest insuring the package for your protection.
3)If necessary, following inspection, Ricoh will email an estimate or confirm warranty service. Please contact us as soon as possible to either make payment or have your product returned without repair. After 30 days from receipt without a decision, we will send reminder letters or e-mails. After three (3) months without a decision from you, we reserve the right to discard your product without any form of compensation.
Note: Actual repair cost may change after the product is inspected. Conditions that void warranty can be, but are not limited to: Impact damage, sand, liquid damage and tampering. All repair work (except minimum repair) is covered by a three (3) month repair warranty.
Click here for information about our repair policies and procedures.Click here for information about our Ricoh Warranty policy.
For those who choose not to set-up an online Repair Submission or if your Model Is Not Listed, please review the warranty and repair policies and procedures (above), then please Contact Us using the information below to obtain the Repair Price and instructions to send in your repair.
Do you have questions?
Use our Contact Form:
Click here use our contact form.
Monday - Friday
8:00am - 8:00pm ET
Ricoh Imaging Americas Corp.
Attn: Customer Service
4667 North Royal Atlanta Drive
Tucker, GA 30084
(This address is not for product shipments.)
You may use our Online Repair Quote form to receive a repair estimate online or a Ricoh Customer Service Representative can provide you with an estimate as well as service options for your repair. Actual repair cost may change after the product is inspected by a technician.
For questions, call 800-877-0155, M-F, 8:00am to 8:00pm ET or click here to email us through our contact form.