Ricoh - Service & Repair - Terms & Conditions:

 

Service & Repair Terms & Conditions:

Please read the Repair Terms and Conditions carefully. By submitting your product to Precision Camera & Video Repair, Inc., you agree that these Repair Terms and Conditions will govern the repair of your product by Precision Camera & Video Repair, Inc. If you do not agree to these terms and conditions, do not submit your product to Precision Camera & Video Repair, Inc.

  1. Repair Service: Precision Camera & Video Repair, Inc. will repair your product as described and for the estimated charges shown on our estimate form, email message, repair form or our online printed receipt page (unless such estimated charges are subsequently revised with your written or oral consent). When the product is covered by warranty or an extended service contract, Precision Camera & Video Repair, Inc. will perform repairs under the terms of such warranty or extended service, provided that you have presented satisfactory proof of the product’s eligibility for such repairs. You will be responsible for any additional charges applicable under or beyond your product’s warranty or extended service contract, including any applicable tax.

  2. Subcontractors: Precision Camera & Video Repair, Inc. may subcontract with other service providers for the repair of your product.

  3. Payment: Unless your product is repaired under warranty or extended service contract without any charge, you will promptly pay Precision Camera & Video Repair, Inc. the estimated charges identified on the reverse side plus any additional charges subsequently agreed to by you. Your payment is due prior to the product being returned to you by Precision Camera & Video Repair, Inc. Unless specified otherwise, the estimated amount includes all parts, labor, any transportation required for the repair of the product, and any applicable tax. You may, in Precision Camera & Video Repair, Inc.’s sole discretion, be responsible for a diagnostic fee and/or return shipping charges, plus any applicable tax, if Precision Camera & Video Repair, Inc. inspects your product, provides an estimate for you, and you do not authorize Precision Camera & Video Repair, Inc. to undertake the repairs for the estimated charges. If Precision Camera & Video Repair, Inc. determines, while inspecting your product, that repairs are needed due to failures of parts that are neither supplied by the distributor nor distributor branded or are needed due to damage caused by abuse, misuse or misapplications, Precision Camera & Video Repair, Inc. reserves the right to return the product to you without repairing it, and may hold you responsible for a diagnostic fee and return shipping charges, plus any applicable tax.

  4. Unanticipated Labor/Parts: If the requested repairs require labor and/or parts not specified on our estimate form, email message, repair form or our online printed receipt page Precision Camera & Video Repair, Inc. may seek your approval to revise the estimate. If you do not agree that Precision Camera & Video Repair, Inc. may revise the charges, Precision Camera & Video Repair, Inc. may return your product and hold you responsible for a diagnostic fee and/or return shipping charges, plus any applicable tax.

  5. Parts: In repairing your product under your product’s warranty or extended service contract, Precision Camera & Video Repair, Inc. may use new, used or reconditioned parts, as permitted by the terms of such warranty or extended service contract. If repairing parts outside of the warranty or extended service contract, Precision Camera & Video Repair, Inc. may use new, used or reconditioned parts. Precision Camera & Video Repair, Inc. will retain any replaced part as its property, and the replacement part will be your property. Replaced parts may be repairable and are exchanged or repaired by Precision Camera & Video Repair, Inc. for value. To the extent permitted by applicable law, you hereby waive any right you may have to receive any replaced parts. If applicable law requires Precision Camera & Video Repair, Inc. to return a replaced part to you, you agree to pay Precision Camera & Video Repair, Inc. the additional cost of the replacement item.

  6. Disclaimer of Warranty: If Precision Camera & Video Repair, Inc. repairs your product under warranty or extended service contract, the repairs will be covered solely by the terms of the warranty or extended service contract and any applicable provisions of law. If your product is repaired outside of warranty, Precision Camera & Video Repair, Inc. warrants (1) that repairs will be performed in a competent and workmanlike manner and (2) that all parts used to repair your product will be free from defects in materials and workmanship for a period of ninety (90) days, unless otherwise specified by Precision Camera & Video Repair, Inc. If a defect exists in a replacement part during the part’s warranty period as identified in the preceding sentence, in its sole discretion, Precision Camera & Video Repair, Inc. will (1) repair the part, using new, used or reconditioned parts, (2) replace the part with a new, used or reconditioned equivalent part, or (3) refund the fair market value of the part. THIS WARRANTY AND REMEDY ARE EXCLUSIVE IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESSED OR IMPLIED, WITH RESPECT TO THE REPAIR PARTS. PRECISION CAMERA & VIDEO REPAIR, INC. SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES WITH RESPECT TO THE REPAIR PARTS, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. IF PRECISION CAMERA & VIDEO REPAIR, INC. CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE EXPRESS LIMITED WARRANTY.

  7. Limitation of Liability: PRECISION CAMERA & VIDEO REPAIR, INC. IS NOT RESPONSIBLE FOR ANY FAILURES OR DELAYS IN PERFORMING UNDER THIS AGREEMENT THAT ARE DUE TO EVENTS OUTSIDE OF ITS REASONABLE CONTROL. TO THE MAXIMUM EXTENT PERMITTED BY THE LAW, THE STATE OF CONNECTICUT, THE BOARD OF DIRECTORS OF PRECICION CAMERA & VIDEO REPAIR, INC. AND THEIR OFFICERS, AGENTS, AND EMPLOYEES WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE PERFORMANCE OR OMISSION OF ANY REPAIR SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFIT (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF REPUTATION; LOSS OF OPPORTUNITY; LOSS OF USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR CORRUPTION OF DATA; OR ANY COSTS OF RECOVERING, PROGRAMMING, OR RESTORING ANY PROGRAM OR DATA STORED ON YOUR PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON YOUR PRODUCT. PRECISION CAMERA & VIDEO REPAIR, INC. SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (1) REPAIR OR REPLACE YOUR PRODUCT WITOUT RISK TO OR LOSS OF PROGRAMS OR DATA, OR (2) MAINTAIN THE CONFIDENTIALITY OF DATA. IF ANY PRODUCT SHOULD BE DAMAGED OR LOST WHILE IN PRECISION CAMERA & VIDEO REPAIR, INC.’S CUSTODY, PRECISION CAMERA & VIDEO REPAIR, INC.’S LIABILITY WILL BE LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE AFFECTED PRODUCT. OTHERWISE PRECISION CAMERA & VIDEO REPAIR, INC.’S LIABILITY FOR ANY AND ALL DAMAGE SHALL IN NO EVENT EXCEED THE PAYMENTS RECEIVED BY PRECISION CAMERA & VIDEO REPAIR, INC. FOR SERVICES PROVIDED PURSUANT TO THESE TERMS. THE REMEDIES SET FORTH HEREIN SHALL BE YOUR SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH BY PRECISION CAMERA & VIDEO REPAIR, INC. UNDER THESE TERMS AND CONDITIONS.

  8. Backup of Data and Information: Precision Camera & Videio Repair Inc. is not liable for loss or corruption of data or your confidential, proprietary or personal information or removable data. Before you bring in your product for any repair service, you should make a backup copy of your data and remove any confidential, proprietary or personal information and removable media such as memory cards.

  9. Abandoned Product: If you have not claimed your product and paid all charges due within sixty (180) days after being notified by Precision Camera & Video Repair, Inc. that your product is available to be returned to you, Precision Camera & Video Repair, Inc. will consider your product abandoned. Precision Camera & Video Repair, Inc. will provide such notice to you at the mailing address, email address or phone number you furnished when you authorized the repairs. Precision Camera & Video Repair, Inc. may dispose of your product in accordance with applicable provisions of law, and specifically may sell your product without liability to you. Precision Camera & Video Repair, Inc. reserves its statutory and any other lawful liens for unpaid charges.

  10. Complete Agreement: These Terms and Conditions are the only ones that govern Precision Camera & Video Repair, Inc.’s repair of your product. No other oral or written terms or conditions apply, including any terms or conditions contained in any purchase order that you provide to Precision Camera & Video Repair, Inc. No one has authority from Precision Camera & Video Repair, Inc. to vary any of these Terms and Conditions.

  11. Personal Information: You agree and understand that it is necessary for Precision Camera & Video Repair, Inc. to collect, process and use your personal data in order to perform the service and support obligations under these Terms and Conditions.

  12. Governing Law: The laws of the State of Connecticut will govern this Agreement.

Notice Specific to Information Available on this Web Site

The following Terms of Use should be reviewed carefully. If you do not agree to these Terms of Use, do not use this web site. By accessing, using this web site you agree to be bound by these Terms of Use. Ricoh Service and Repair reserves the right to make changes or updates to these Terms of Use at any time without notice. Please visit the site periodically to review the most current terms governing your use of this web site.

The information contained or referred to in this web site comes from a variety of sources and may not be accurate, error-free, complete, or current. This web site is provided as a service to its visitors and the web site information is provided on an "AS IS" basis and use of such information is at your own risk. Ricoh Service and Repair reserves the right to delete, modify or supplement the content of this web site at any time for any reason without notification to anyone.

RICOH SERVICE AND REPAIR MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY OF ANY INFORMATION, CONTAINED IN OR REFERRED TO IN THIS WEB SITE, FOR ANY PURPOSE. RICOH SERVICE AND REPAIR ASSUMES NO RESPONSIBILITY FOR AND DISCLAIMS ALL LIABILITY FOR ANY ERRORS OR OMISSIONS, WARRANTIES AND CONDITIONS WITH REGARD TO THIS WEB SITE AND/OR THE INFORMATION CONTAINED IN OR REFERRED TO IN THIS WEB SITE INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

IN NO EVENT SHALL RICOH SERVICE AND REPAIR BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES WHATSOEVER, RESULTING FROM LOSS OF USE, DATA OR PROFITS, EITHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF INFORMATION AVAILABLE FROM THIS WEB SITE. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS AND LIMITATIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.

Links to Third-Party Sites

Ricoh Service and Repair is responsible for content on this web site. However, this web site may contain links to web sites controlled by parties other than Ricoh Service and Repair. Ricoh Service and Repair does not review, is not responsible for, and does not endorse the contents, policies, or use of these third-party web sites. Any links to other web sites are provided as merely a convenience to the users of this web site and your decision to view or use any of such linked web sites is at your own risk.

Submission of Unsolicited Ideas

Ricoh Service and Repair or any of its employees do not accept or consider unsolicited ideas, including ideas for new products, advertising, promotions, technologies, product enhancements or improvements, processes, materials, or new product names through this website or otherwise. Please do not submit any unsolicited ideas, designs, samples, prototypes, original creative artwork or other works ("Submissions") in any form to Ricoh Service and Repair or any of its employees. The purpose of this policy is to avoid potential misunderstanding or disputes when Ricoh Service and Repair products or marketing may seem similar to a Submission. If you do submit an unsolicited idea, regardless of what your communication contends, you agree that your Submission becomes the property of Ricoh Service and Repair without any compensation to you and that Ricoh Service and Repair may use or redistribute the Submission for any purpose and in any way. You also agree that Ricoh Service and Repair is not obligated to keep the Submission confidential or return the Submission to you. You also agree that Ricoh Service and Repair does not have any obligation to review or respond to the Submission.

Copyright Information

© 2013 Ricoh Service and Repair - All rights reserved.

All materials contained on this web site are protected by United States copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of Ricoh Service and Repair. You may not alter or remove any trademark, copyright, or other notice from copies of the content.

Trademark Information

Ricoh is a trademarked name; product names, services and slogans referenced in this web site are for the sole use of Ricoh Service and Repair and/or their affiliated entities. The Ricoh name may not be used without the prior written authorization of the owner, except to identify the corresponding products or services. All other company, product or service names referenced in this web site are used for identification purposes only and may be trademarks of their respective owners.

Limited Right to Use Content

You may download content of this web site (one machine-readable copy and one print copy per page on a single computer) only for your personal use for non-commercial purposes, provided that the copyright, trademark, or other proprietary notices are not removed from the materials downloaded. You may not use, distribute, modify, transmit, reproduce, broadcast, create derivative works from or post the content of this web site, including any text, images, audio or video for public or commercial uses. This is a license and does not transfer any ownership right. You may not remove any copyright notices.

System Integrity

You may not use any hardware or software intended to damage or interfere with the proper and timely functioning of this web site or to surreptitiously intercept any system, data or personal information from the web site. You may not take any action which imposes an unreasonable or disproportionately large load on the web sites network or other infrastructure.

Disclosure Policy

Any and all information collected on this web site will not be sold, rented, loaned, or otherwise disclosed to any companies or organizations (except to affiliated entities) without your prior approval. Any personal information (such as an e-mail or mailing address) you may choose to provide to us is only used to fulfill the service you have requested, such as ordering a document or subscribing to a mailing list.

Restricted Rights

The information that is downloaded from this web site for or on behalf of the government of the United States of America and/or its agencies (the "U.S. Government") is provided with Restricted Rights. Use, duplication, or disclosure by the U.S. Government is subject to the restrictions set forth in DFARS 252.227-7013 and FAR 52.227-14 and 48 CFR 52.227-19, as applicable.

Applicable Laws

This web site, or affiliated web sites linked to this web site, may contain information about products which may or may not be available in any particular country, and if applicable, may have received acceptance or market clearance by a governmental regulatory body for different indications and restrictions in different countries. Each country has specific laws, regulations and medical practices governing the communication of medical or other information about medical products on the Internet. Nothing herein should be construed as a solicitation or promotion for any product or for an indication for any product which is not authorized by the laws and regulations of the country where the reader resides.

This web site is developed and maintained by Ricoh Service and Repair from its offices in New York, U.S.A. All claims relating to this web site shall be governed by the laws of the State of Pennsylvania. You may not use any of the information contained in this web site in violation of U.S. export laws or regulations or in violation of any applicable local laws or regulations.